Hello,
Our office uses many printers throughout the building, all of which are networked together. Sometimes when printing to our Xerox WC 5150, the device is expecting us to put in 9" X 11.75" paper. We verify that the page settings are for 8.5" X 11" prior to printing, but the printer ignores all page settings ( including if we choose to print a specific page of a document, it will still print the entire document) in favor of the printer settings. We can change the printer setting to 8.5" X 11" but this change does not remain in effect. This issue is also inconsistent. A document may print fine in the morning but in the afternoon it will expect a different paper size.
Any insight is appreciated. This issue only occurs with our Xerox WorkCentre 5150 (we have five). Our other Xerox printers work as expected. Also our printers from other companies do not have this issue.
Thank you,
~Miles