Hi, I am IT support for county government, and our Tax Collector department has several Phaser 3250 printers on our network. They have been complaining about the single-sheet manual feed slot being the only way to print tax bills on Legal sized paper, and having to feed one page at a time. We decided to purchase additional Trays for these printers, figuring we could have their Letter sized paper in one and Legal sized in the 2nd tray for tax bills.
After installing the trays, I can find no way to define the size of paper for the 2nd tray (or the 1st for that matter), when you go to the web interface for the printer, it reports both trays are letter sized. If I define the default printer settings (under paper) to use Tray 2 and tell it that it is Legal, it still prints from Tray 1 on a letter page. If I put the legal paper in Tray 1 and the Letter in Tray 2, it prints all jobs regardless of page size to the Legal paper (tray 1).
Am I to understand that there is no function for printing to different trays based on the size of the print job? Is there even a way to make the printer know that one of the trays is Legal sized? (no matter what, both trays report as Letter on the status page)
The tax collector employees are wanting to send the new extra trays back and also replace these printers with another brand, which we will be forced to do, unless I am missing something.