Hi Alex,
Thank you for using the Xerox forum.
I would suggest that you review the following solutions to see if there is anything that can help us understand and resolve this issue.
- Solutions for : How To Print on Custom Paper Sizes
- Solutions for : How To Select the Paper Size and Type Installed in the Paper Tray
- Solutions for : Put 'Size' 'Type' in Tray 1 Message
- Solutions for : Put 'Size' 'Type' in Tray 2 Message
If these do not resolve your issue you may consider contacting our specific product support experts at the following link: