Hi,
I'm not in the US, i'm living in Belgium Europe. When i contacted Xerox technical support they simply REFUSED to help me since i had not opted/payed for support on this printer...they asked me for the printers serial number when i gave it to them they said that they could not help me since i had no support contract on the printer...I'm writing an article about how customer un-friendly xerox is and its going up on my blog also and i'll make sure to post it on the Apple forums, its just wrong from a company like xerox to treat customers like this, what a disgusting move from Xerox, first take peoples money and when there's a problem we can move on unless we pay them some more money...
the number i contacted was the following: