Hello -
We have a Phaser 6280 color laser that we have been happy with for a couple of years now. About 2-3 weeks ago we started to get periodic 'Jam at Tray 2" errors. I would simply open the tray, open the door and every thing would continue to work great. A couple of days ago we received the error again ... only now nothing clears it. Every single time we try to print we receive an error at tray 2. We are using 20 lb paper, and I have thoroughly inspected inside the machine and see no paper remnants, etc. It appears the machine is trying to pull the paper in as the top sheet in tray 2 will have 2 small smudges on it. The MPT tray works perfectly, but is a pain for day to day use.
Is it possible to replace the rollers that grab the paper out of tray 2 as that seems to be the issue?
Thanks,
Bryan