Thank you for your reply but it was absolutely not helpful at all. If you were to read my message you would see that I have attempted everything possible that is listed in the support guides. I have isolated my issue to one of the 2 rollers that sit above Tray 2 - I need to replace them, however this website does not list any information regarding replacing them. If I can't find an acceptable solution then I am done with using Xerox products forever. As the IT Manager for our company, I can guarantee that we will never purchase another Xerox product, the support is horrendous.
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