Hi ski1123.
Thank you for using the forum.
I would recommend pinging the printer: http://www.support.xerox.com/support/WC6505/support/en_US.html?objGUID=11667
There may be an issue that your IT person would need to check on.
You may also check for solutions in the product support content.
http://www.support.xerox.com/support/workcentre-6505/support/enus.html
If you still need assistance you may contact US support at the following link https://www.office.xerox.com/smart/emailsupport/ or call 1-800-835-6100.