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7500DX Automatic Tray Selection Won't Work

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Hello all-

 

My nex 7500Dx (Currently using latest PS driver and newest firmware) has one major issue that's been driving me up a wall. When a user prints to it and selects a paper size, say 11x17 (tray 4), and leaves the tray selection set to automatic; the printout will be 8.5x11 (tray one) and skewed on the page up and right by about an inch. Only if the tray is manually selected will it print 11x17. Thoughts? Thanks in advance!


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