Hi,
my WorkCentre 6015 printer complained about my cyan cartridge being empty every time I turned the printer on.
I usually don't print in color so I didn't care. Finally, I decided to buy some cheaper cartridge alternative than the original Xerox one.
Since I first inserted the new non-Xerox cartridge into the printer I keep getting error 093-972 (stating that no cyan toner cartridge was detected).
I tried to replace the new cyan cartridge with the old empty Xerox one but the error stays the same (cyan cartridge not detected).
With this error I can't print at all. The printer won't even let me print in grayscale!
Do any of you have any idea what I could try to fix this?
Note, I'm from the Czech Republic and it seems Xerox doesn't provide support service locally here and I definitely do not want to send the printer abroad just because the printer refuses to detect any cyan cartridge (especially since I generally want to print in black an white).
Thanks in advance for any hint/advice.