We have a Xerox Phaser 6010N that has been giving us grief lately. It is in an art classroom where students print pictures on a regular basis. A lot of time, seemingly randomly, a student will print one copy of a picture but the printer gets stuck in a loop where it will keep re-printing the picture over and over again. Sometimes pressing the Canel button stops the loop but other times the printer has to be power cycled.
Another issue that may or may not be related is the printer randomly displays an out of paper message despite there being paper in the tray. Usually, taking the paper out and putting it back in does the trick.
I see that the latest driver is from 2011 so I'm pretty sure we have the most up to date one installed. Is it possible that the firmware needs to be updated? It is at version 201103021010.
I should also add that this printer is networked through a Windows 2008 R2 server and the client computers are running Windows 7 x64.
Thank you in advance for the help.