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Invalid toner/print cart

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We have our printers managed through the Xerox Fleet Management portal.  I have ordered supplies for a Phaser 6600 and 3320.  Both are registering Invalid Toner or Invalid Print Cart.  What is the cause of this?  Regions?  I would have thought Xerox would know my region and what not since the portal is managing the pritner and has the serial number recorded.


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