Hi Joe,
Not sure what happened to CherylO.... maybe this is beyond her? Maybe this is beyond all of you? I'll say it again because it just doesn't seem to get old - "Xerox sucks". As you may have guessed by now, although I thank you for your help, it just wasn't helpful (i.e., it didn't solve the problem).
First, thanks for your suggestion of plugging in. A careful re-read of my first post however would indicate to you that this indeed does work. It already did before your "helpful" suggestion and it still does - thanks for that (I guess).
You more detailed description of how ping works is also "helpful" although this also doesn't solve my problem. Thanks again (I guess). Further to this, you also do not address how when I ping xxx.xx.xxx.xx and receive a response related to yyy,yy,yyy.yy factors in. As I indicated, I've never seen that before from ping. Have you? Nevermind, just please help me make the printer work if you can.
Your suggestion of "Enable MOPRIA/Airprint and see if it becomes discoverable on your phone" is not useful for at least two reasons: 1) I don't have that sort of phone and 2) I'm trying to make the printer work from a computer (HP laptop - please read carefully previous posts which already reveal this information) I'm happy to share this information again in this and any/all future posts as many times as you need to hear it again but surely it causes me to question your understanding of the situation (which is already highly suspect).
I did however try your last suggestion of "copier menu reset the Network settings," followed by a re-install from the original Xerox CD that came with the machine. This did not work. After this the printer now claims to have a different IP (i.e., via printing network settings from the printer control panel), which I also cannot ping successfully.
In summary, I note that I've spent a huge amount of time on this and have had a printer not working correctly for about a month now (first contacted your telephone help which was useless/insulting - and then initiated here about two weeks ago). Yes indeed, my experience is valid. I surely don't mean to offend and truly do appreciate "real" help but unfortunately the conclusion remains that this is probably something that could be fixed in a few minutes, yet Xerox is somehow unwilling to make this information available to me (your phone "support" was beyond useless and some folks were rather rude). Yes, indeed I stand affirmed that Xerox sucks.
For clarity, this affirmation is not about a (potentially) faulty printer or network settings or ... but rather the extraordinary refusal (by phone) and failure (found here) of support to resolve a "simple" problem. I do understand that if I were to pay you folks more money for the product I already purchased that you would then be willing to help me - that's precisely what I'm speaking of. There's a false "help" offered in the directive of "go see our website for updates/downloads" but you know very well that's not useful. This is clearly evidenced by the number of messages I've already sent in this thread alone. Indeed, Xerox sucks.
Please advise how you think I should proceed.
Thanks
Xerox sucks