Wow, it seems I just can't say it enough. Yes indeed Xerox sucks. Joe, where are you? CherylO, where are you? No help from Xerox on this matter, huh? It's been over a week now since the last "help", which clearly wasn't helpful. And that's on top of about a month now w/o a printer functioning correctly. Pretty much as expected. It seems my username is highly appropriate for my experience, agreed? Hmmm... how did I know that in advance? You figure it out. Here's a clue though - you folks work for a very shady organization. Be careful as they will surely abuse you just as they've done to me too. It's all peaches-and-cream until one day it's not. It'll hurt when it comes to you too. I'm a simple person just as you may be, but it appears that you're trapped in the "machine" and they don't allow you to recognize how you intentionally fail your fellow human simply asking for help.
Xerox sucks