Hello CherylO - I have done several web-searches for the terms involved in the error, and all have been misleading or dead-ends. Furthermore, as I expressly indicated, I have run the terms thru the Technical Service Manual and found no results. A search on the link you provided me came up empty (which you could have done yourself instead of irritating me with a suggestion that you should have known would not work). As for "Contact Us" - isn't that precicely what I've done here in a Xerox technical forum? If Xerox were to provide an answer on here, would that not provide a searchable answer any future questions that arise about this error?
Please do better, and I will happily provide 'Kudos' when it is warranted.