Re: Phaser 8560 RAM Error
I have cleaned everything i can find in the printer with tape, air, and cloth. In the process, I found there is a roller inside the front cover that is dented. It is a metal roller. How could that even...
View ArticleRe: Advanced options Mac Yosemite OS
Hi Thiago,Thank you for using the Support Forum. You do not mention what machine you are using, without that information it is difficult to answer your questions. Please see the support pages and...
View ArticleRe: eConceirge Supplies Assistant (Mac) - Java issues
I am having the same issue with Mac OS 10.10.5. I have the latest version of Java installed: 1.8u60, but when I try to install the Supplies Assistant I get the following error: Unsupported version of...
View ArticlePaper pickup problem with Phaser 3040
I have a Phaser 3040 laser printer for just over a year. In the last couple of months I started to have a problem that gets worse and worse to the point I decided to post here in a last try to solve it...
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Re: 5775 - How to print a color pdf in black & white and not greyscale?
Hi Lucil.It is a BW only machine. Grayscale is BW, the printer has white paper and Black toner.Less dense toner just shades it as Grey. There is no option to choose BW only because it s nearly...
View ArticleRe: Advanced options Mac Yosemite OS
Hi Thiago Those options aren't available to Mac users because those options can't exist on the Mac.PC's and Macs are very different , The Macs are actually built on Postscript and do these options...
View ArticleReset Phaser 6700dt to factory default.
Hello,We ordered our 6700dt through our print services division. They already set the IP for our open network and locked it down so it can't be changed. Since it has already been plugged into our...
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Re: Phaser 6360DN Print Problems
Hi Scott1 Assuming that the toner that is on there is fused (Doesn't wipe off) the main component at fault would be the Imaging Unit. But, First take out the Black toner and give it a shake (This is...
View ArticleRe: Paper pickup problem with Phaser 3040
Hi tstern,Thank you for using the Xerox forum.I would suggest that you review the following Phaser 3040 Support & Drivers site and use the search box to view possible solutions. There are many...
View ArticleRe: Reset Phaser 6700dt to factory default.
Hi jboda Try starting the machine while holding down the Menu button.If that does not work, try booting while holding down Up + Down arrows to get to the service menu.If either work, you should be able...
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Re: Reset Phaser 6700dt to factory default.
Hello Joe, There isn't a menu button or an Up or Down arrows. There is only a power saver button, a pause button and a touch screen. See attached screen snippet from the user guide. Unless I'm not...
View ArticleRe: Reset Phaser 6700dt to factory default.
Got my Phasers mixed up apparently. Send me a PM with your Serial number and the machines current page count and I will reply with a reset code (Assuming I can, I have access to USA/Canada devices for...
View ArticleSecure print job fails - Not enough memory?
I have a Xerox WorkCentre 3615. It has 1G ram. We print big jobs through secure print. The job is successfull at 70 pages but fails at 100. There are times that the job needs to be 200 pages. The Disk...
View ArticleSolid Ink on ColorQube 8870 & 8880 and expected operation
Confusion about the expected ColorQube 8870 & 8880 operation This outlines ' what to know ' in order to keep your printer going, and it should help to clarify some of the earlier posts that cause...
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Booklet printing from Mac OSX 10.10 (C75)
Hi Xerox community! Some of our users have been having problems for quite some time now when it comes time to print booklets from Mac OSx 10.10 to our Xerox C75 printer. After destroying a forest or...
View ArticleIPP and xerox 78xx
hi, we are having issues on all xerox 78xx modelswhen printing from mac, mac uses default IPP printing , when you do a test page , the jobs stay in queue on mac with message "access denied"when you...
View ArticleRe: IPP and xerox 78xx
This is a known issue in the 78xx family running the .14201 release.It has been sparred and Engineering will be fixing it hopefully in the next firmware release.I do not have an ETA on the release, I...
View ArticleRe: IPP and xerox 78xx
hi,thnx for the info, probably fixed in the upcoming spar :073.xxx.035.24100
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Re: Booklet printing from Mac OSX 10.10 (C75)
Sounds like you are using Applications to do the booklets. Try and not do that , that way all booklets will be done the same no matter the application.So when you click File > Print make sure the...
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