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Re: Global Print Driver problems

February 14, 2018, 12:55 pm
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  • On your Windows 10, build 1709 system open a PDF with Adobe reader (DC-18.011.20035).
  • Click file | Print and select a print queue using PostScript GPD 5.585.13.0 that is pointed at a Xerox WorkCentre 78xx hosting firmware level 073.xxx.247.32400.
  • Select the amount of copies you wish to print.
  • Under the Adobe “Advanced” button within the print dialogue, select “print to file”
  • Save the print ready file with a .prn extension.
  • Open the print ready file with wordpad.
  • Search the file for the word “copies”.
  • In my attempts to replicate your statements I selected 4 copies as shown below;

 

 

  • If the correct value is displayed within the print ticket and the printer does not output 4 copies, you are dealing with a printer issue.
  • If no copy command is present at all in the print ticket, you are dealing with an Operating System issue or Driver bug. (Requires Discovery Escalation)
  • If an incorrect copy integer is specified within the print ticket, the application must be investigated in regards to how it is interacting with our driver. (Requires Discovery Escalation)

 

***Note*** I am unable to replicate this behavior using the information you provided, therefore this appears to be a break and fix issue.

 

Things to try;

 

  1. Determine where the source of the problem is by following my troubleshooting steps above in regards to the .ps file.
  2. If the problem is with the printer, an altboot using the disable data backup file and installing firmware version 073.xxx.247.32400 will resolve the issue.
  3. If you deem the problem to be an Operating System problem or driver bug, ensure all Microsoft updates have been executed. If this does not resolve the issue provide a configuration report, driver version, OS build, print ready file, and troubleshooting steps executed in attempts to resolve. Escalate to Discovery.
  4. If you deem the problem to be an Application problem or driver bug, ensure all Microsoft and application updates have been executed and provide a configuration report, driver version, OS build, print ready file, and troubleshooting steps executed in attempts to resolve. Escalate to Discovery.

 

In all cases where you see Discovery it means Xerox 2nd level support needs to be engaged officially (Call Xerox)

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Re: How to use manual duplex on Workcentre 3215? I need to print on both sides.

February 14, 2018, 1:11 pm
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Ok, that is what I was looking for. Thank you very much.

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Re: Versant 180 - Line on sheet

February 14, 2018, 4:35 pm
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The fact they list every type of print except Ink and Toner based tells me they don't expect it to work either.

 


Can be used without problems with the main printing systems:
letterpress, offset, blind embossing, hot foil stamping,
thermography and screen printing.
The macro-porous surface suggests the use of oxidative drying
inks. The characteristic felt marking requires specific printing
pressure settings.

 

My guess is it can only be run on something that can press hard enough to deform the paper, or that can contour itself to fully contact the paper. Toner based/Solid Ink and ink jet printers can't do either one, which would be why they don't list them in the Product sheet you linked.

 

If I had some I would give some attempts to run it on some equipment, but I bet it would end up being a pretty costly testing session as I doubt it is cheap stock and it would take a lot of paper to get good results if it were at all possible

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phaser 7100n open tray not detected by driver on Mac High sierra

February 15, 2018, 1:14 am
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Last driver and last firmware installed.

When tray 1 is open, printer signals in webGUI ;

071-452Tray 1 is open. Close Tray 1. Printing can continue.

 

But in System Preferences Printers & Scanners the status is Idle.

I expected as status message "Tray 1 is open".

Is there something wrong?

 

regards

Sigharen

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Re: Global Print Driver problems

February 15, 2018, 6:01 am
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ok, gonna do some testing next week on our affected customer, where we needed to change to PCL

keep you posted

 

i also notice version is out : X-GPD_5.585.13.3

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Re: phaser 7100n open tray not detected by driver on Mac High sierra

February 15, 2018, 9:16 am
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Nothing is wrong and the printer is still very much idle, you won't get a notification until you print something using the tray.

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Re: Global Print Driver problems

February 15, 2018, 9:35 am
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I haven't tried it, but I couldn't replicate the problem on the 5.585.13.0 so updating mine won't change things for me.

 

But here are the 5.585.13.3 links for you guys to have a go at.

 

32bit

64bit

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xerox 8560 MFP error 05,004.44:120517

February 15, 2018, 12:57 pm
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xerox 8560 MFP started making loud cracking noises.

tried reset NVRAM to no effect.

power cycling has no effect.

tried to connect to another computer and it does not even detect. 

please help. thank you

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Re: xerox 8560 MFP error 05,004.44:120517

February 15, 2018, 1:24 pm
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it shows error  21,000.60:12596 service needed 

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Xerox network accounting (JBA) C70 sending accounting users

February 15, 2018, 10:00 pm
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I am trying to send a list of users to the Xerox for network accounting purposes.

I successfully do this with 2 Xerox models (XEROX WorkCentre 7556 and XEROX WorkCentre 7830), following sudo code in PHP:

functionSendUsersToXerox($ip,$users){    $url="{$ip}/acct/set_auth";    $auth='account:jbaserve';    $post="+aaav1.0\n+purge\n";foreach($users as $u){        $post.="+u\"{$u->login}\"\"{$u->code}\"\n";}    $ch = curl_init();    curl_setopt($ch, CURLOPT_URL, $url);    curl_setopt($ch, CURLOPT_USERAGENT,'EQ Device Control Engine');    curl_setopt($ch,CURLOPT_POST,1);
    curl_setopt($ch,CURLOPT_POSTFIELDS,$post);    curl_setopt($ch, CURLOPT_RETURNTRANSFER,1);    curl_setopt($ch, CURLOPT_HTTP_VERSION, CURL_HTTP_VERSION_1_1);    curl_setopt($ch, CURLOPT_CONNECTTIMEOUT,5);    curl_setopt($ch, CURLOPT_FRESH_CONNECT, TRUE);    curl_setopt($ch, CURLOPT_TIMEOUT,5);    curl_setopt($ch, CURLOPT_USERPWD,"$auth");    curl_setopt($ch, CURLOPT_HTTPAUTH, CURLAUTH_BASIC);    curl_setopt($ch, CURLOPT_HTTPHEADER,['Content-Type: application/xrx-acct-data']);    $data = curl_exec($ch);    $httpcode = curl_getinfo($ch, CURLINFO_HTTP_CODE);    curl_close($ch);//  echo "HTTP CODE: {$httpcode}<br/>";//  echo $data;}

This code works perfectly on the above named Xerox's but fails on the C70 with a 401 error and the following message:

Invalid accounting authentication version

Network accounting is enabled on the device, and I can collect all jobs from the printer at the URL acct/get_acct

If I pass in bad post data I get a different error message:Click here

HTTP Return400TheRequest had invalid syntax

I can't find any references to JBA or Network Accounting anywhere and am not sure how to find out if the format has changed on set_auth or if it's version difference that needs to be set.

I know there are differences in the get_acct output that does point to a different version of the accounting.

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Re: Global Print Driver problems

February 16, 2018, 12:26 am
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AltaLink C8045 - Secure Print Jobs Not Being Held

February 16, 2018, 8:17 am
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Secure Jobs not holding for anymore than 12-24 hours.

 

Held job timer is set to 120 hours.  We have adjusted the timer to 72 & 96 hours just to see if that helps.

 

Test jobs sent at 9:00am.  At 5pm the jobs are still there.  The next morning the jobs are gone from the Secure Print Jobs Queue.

 

We have power cycled after adjusting the Held Timer

 

Using Xerox Global Print Driver PS

 

Any/all suggestions?

 

Thank you

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Re: Global Print Driver problems

February 16, 2018, 9:16 am
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I will hang my head in shame....

 

a4CVG.jpg

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Re: AltaLink C8045 - Secure Print Jobs Not Being Held

February 16, 2018, 9:32 am
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Sounds like it is set to run a Secure Disk Image Overwrite on a schedule.

 

EWS > Properties > Security > Image Overwrite Security > Disk Overwrite > Scheduled

 

1.JPG

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Re: xerox 8560 MFP error 05,004.44:120517

February 16, 2018, 9:58 am
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Cracking noises cannot be fixed with software.

 

05,004.44 is related to a drum motor, and the clicking noises must mean a gear is slipping when it turns, cause is unknown but a service tech is needed.

 

21,000.60 means the firmware on the printer is not the one that goes to the model you have, which would imply a failed Altboot was done, or a forced upgrade altboot with the wrong firmware was done. This should not have been caused by a simple NVRAM reset. But no matter the cause, it is again, likely to require a technician. Neither code relates to each other at all.

 

The number you have at the end of each code is too greatly varied, it signifies the page count of the device when the fault occurs, so even if you are missing a digit in code 2, they still happened

 

120,517 impressions and 12596 impressions = 107,921 pages

120,517 impressions and 120596 impressions = 79 pages

 

apart

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Re: AltaLink C8045 - Secure Print Jobs Not Being Held

February 16, 2018, 10:44 am
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It absolutely was set to run daily at midnight.  I have disabled it & will test over the weekend.  Will follow up with results.

 

Thank you

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Pad Printing with FreeFlow and iGen 5

February 16, 2018, 10:47 am
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We are running FreeFlow to the iGen 5. We do lots of pad printing and have been using a queue to set up the layout, and the pad printing. We would proof the job, setup the correct number of pads, process and hold, and print.

 

A couple of weeks ago, the queue stopped working. Now, no matter what number we put in the queue before release, the job prints the number of pads in the original queue. Process and Hold does not "reset" the quantity anymore.

 

 

Help

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VersaLink C7020 cancel any jobs I attempt

February 16, 2018, 2:31 pm
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Hello,

I have a brand new C7020, except for Copy, all other jobs fail/canceled immediatly.

If I try a test page it fails, and th elog shows Canceled, if I try scan to SMB it fails and cancels. I installed latest software yesterday but still same problem.

Anyone have an idea what can cause this?

xerox-canceled-2.png

 

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Re: Versant 180 - Line on sheet

February 16, 2018, 2:34 pm
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Hard to see the defect in those tiny images. What is the gsm?

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Re: Pad Printing with FreeFlow and iGen 5

February 16, 2018, 4:33 pm
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I answered you when you asked on Monday, I will just past that response below

 

It has to be assumed that the queue is broken, so it would stand to reason that simply making another one with the same settings and a different name would fix it.

 

Assuming nobody disabled PDL retainment on the FFPS...

1.JPG

 

Then you would need to troubleshoot in steps

1. Import pdf to the FFPS and apply settings, does it work?

2. Does it work imported to a new queue with the right settings?

3. Print to the queue from whatever application, does it still work?

4. Did MS decide your Windows 10 PC should be using a class driver?

 

etc etc to find the problem

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